Privacy Policy

1. SCOPE

1.1. This Privacy Policy applies to the processing of your personal data as part of your visit to mentalhealthfoundationindia.org (“Website”), your communication with us via email, telephone, WhatsApp and our social media channels (such as Instagram, YouTube, Facebook, and LinkedIn), your purchase of books or materials, your request for more information, your registration for or participation in webinars, seminars, workshops, Mind Gym membership, therapy services, or your donation.

1.2. This Privacy Policy also applies to any other context where you provide us with personal data. For information on how we process personal data via cookies and tracking technologies, please refer to our Cookie Policy.

1.3. Where reference is made in this Privacy Policy to laws or regulations, possible amendments to these laws or regulations are implicitly included.

1.4. We reserve the right to change and adapt this Privacy Policy. Changes will be communicated via our Website at least two weeks before becoming applicable. Continued use of our Website after such changes constitutes acceptance of the amended Privacy Policy.

2. WHO ARE WE?

2.1. Mental Health Foundation of India (“we,” “us,” “our”) is a non-profit organization dedicated to providing accessible, affordable, and confidential mental health support to Indians struggling with anxiety, depression, stress, relationship issues, and other mental health challenges.

2.2. The Website mentalhealthfoundationindia.org is owned and managed by Performia Consultants Private Limited, Gurugram, Haryana, 122017, India.

2.3. For privacy-related inquiries, contact us at:
Email: privacy@mentalhealthfoundationindia.org
Phone: +91 99712 94716
Address: Performia Consultants Private Limited, Gurugram, Haryana, 122017, India

3. COPYRIGHT AND TRADEMARK ACKNOWLEDGMENT

3.1. Copyright Information

All materials available on this site are protected by copyright laws and international copyright treaty provisions. This material has been placed on this Internet site under the authority of the copyright owner for the sole purpose of viewing of the materials by users of this site. Users are not authorized to download or transmit any of these materials electronically, or to otherwise reproduce any of the materials in any form or by any means, electronic or mechanical, including data storage and retrieval systems, recording, printing or photocopying unless otherwise expressly stated on this site.

© 2026-2036, Mental Health Foundation of India, All Rights Reserved.

Grateful acknowledgement is made to L. Ron Hubbard Library for permission to reproduce selections from the copyrighted works of L. Ron Hubbard.

3.2. Trademark Information

The following are trademarks and service marks owned by Religious Technology Center, Los Angeles, California, USA:

DIANETICS, DIANETICS symbol, DIANETICS symbol in a circle, E-METER, HUBBARD, L. RON HUBBARD, LRH, NEW ERA DIANETICS, OCA, OXFORD CAPACITY ANALYSIS, SCIENTOLOGY, SCIENTOLOGY symbol, SCIENTOLOGY cross (pointed), SCIENTOLOGY cross (rounded), SCIENTOLOGY LIFE IMPROVEMENT, THE BRIDGE.

SCIENTOLOGIST is a collective membership mark indicating membership in a church and church membership services of the affiliated Scientology churches and missions.

THE WAY TO HAPPINESS and the “Road & Sun” design are trademarks and service marks owned by L. Ron Hubbard Library in the USA and in other countries (trademark registrations issued and other registrations pending) and are used with permission.

3.3. The methodologies and techniques referenced on this Website that are derived from the works of L. Ron Hubbard are used under license and with express permission.

4. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

4.1. Performia Consultants Private Limited acts as the data controller for the processing of personal data collected through our Website, services, and programs.

4.2. Our licensed mental health practitioners and counselors act as data processors on our behalf and are bound by strict confidentiality agreements.

5. WHICH PERSONAL DATA DO WE COLLECT?

5.1. When you visit our Website, we may collect:

• Technical information (device type, IP address, browser type, geographical location, operating system)
• Browsing behavior (length of visit, pages viewed, links clicked, visit frequency)

5.2. When you contact us (contact form, email, phone, WhatsApp, social media), we may collect:

• Identity information (first name, last name, gender, birth date, age, profession, preferences)
• Contact details (email address, postal address, city, state, telephone number, WhatsApp number)
• Content of communication (your questions, requests, concerns)
• Technical information (date and time of communication)

5.3. When you take the Free Personality Test, we may collect:

• Identity information (first name, last name, gender, birth date, age)
• Contact details (email address, postal address, telephone number)
• Personality assessment data (answers to test questions, derived personality insights)

5.4. When you join Mind Gym or attend webinars/seminars, we may collect:

• Identity information (first name, last name, profession, interests)
• Contact details (email address, WhatsApp number, city, state)
• Participation data (attendance records, progress tracking, engagement metrics)
• Feedback and testimonials (if voluntarily provided)

5.5. When you book therapy sessions (group or individual), we may collect:

• Identity information (full name, age, profession, family status)
• Contact details (email, phone, address)
• Health-related information (mental health concerns, symptoms, treatment goals)
• Session notes and progress records (maintained by licensed practitioners)
• Payment information (transaction details, not credit card numbers which are processed by third-party payment processors)

5.6. When you purchase materials or make donations, we may collect:

• Identity information (name, profession)
• Contact details (email, postal address, telephone number)
• Order details (items purchased, delivery preferences)
• Payment details (transaction amount, payment method, transaction ID)

6. WHY AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?

We process your personal data for the following purposes and legal bases:

7. DO WE SHARE YOUR PERSONAL DATA?

7.1. Third-Party Service Providers: We may share your data with:

• Website hosting providers
• Email marketing platforms
• Payment processors (Razorpay, PayU, etc.)
• Analytics providers (Google Analytics)
• SMS/WhatsApp service providers

These third parties process data only on our behalf under strict confidentiality and data protection agreements.

7.2. Licensed Practitioners: Your therapy-related information is shared with your assigned licensed mental health counselor(s) to provide you with professional care. All practitioners are bound by professional confidentiality obligations.

7.3. Legal Requirements: We may share your data if legally required by Indian law, court orders, or lawful requests from government authorities.

7.4. Aggregated/Anonymized Data: We may share non-identifiable, aggregated data for research, statistical analysis, or public health purposes.

7.5. We do NOT sell your personal data to third parties for marketing purposes. We do NOT share your mental health information with your family, employer, or any third party without your explicit written consent, except as required by law.

8. WHERE DO WE PROCESS YOUR PERSONAL DATA?

8.1. Your personal data is primarily processed and stored within India on servers located in India or with Indian-based service providers.

8.2. Some service providers (e.g., email platforms, analytics tools) may process data outside India. When data is transferred internationally, we ensure adequate safeguards are in place, including:

• Standard contractual clauses
• Service provider certifications (ISO 27001, SOC 2, etc.)
• Adequacy decisions recognizing equivalent data protection standards

9. DATA RETENTION AND QUALITY ASSURANCES

9.1. We process only the personal data necessary to achieve the purposes outlined in Section 6.

9.2. Retention Periods:

• Contact inquiries: 2 years from last contact
• Marketing consent: Until you withdraw consent or 3 years of inactivity
• Personality test results: 2 years or until deletion request
• Mind Gym membership data: Duration of membership + 1 year
• Therapy session records: 7 years from last session (as required by professional standards and Indian law)
• Financial records: 7 years (as required by Indian tax law)
• Website analytics: 26 months (Google Analytics default)

9.3. After retention periods expire, we will de-identify or delete your data unless required to retain it by law or to protect legal interests.

9.4. We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or theft, including:

• Encryption (SSL/TLS for website, encrypted storage for sensitive data)
• Access controls (need-to-know basis, role-based access)
• Regular security audits and updates
• Staff confidentiality training
• Secure backup procedures

9.5. However, no system is 100% secure. While we use best efforts to protect your data, we cannot guarantee absolute security.

10. CONFIDENTIALITY IN THERAPY SERVICES

10.1. Professional Confidentiality: All mental health services provided by our licensed practitioners are subject to strict professional confidentiality standards recognized by Indian law and international counseling ethics.

10.2. Exceptions to Confidentiality: Your practitioner may breach confidentiality only in limited circumstances:

• If there is imminent risk of harm to yourself or others
• If there is suspected abuse or neglect of a minor or vulnerable adult
• If required by a court order or law enforcement with a valid warrant
• If you provide written consent to share specific information

10.3. You will be informed of these exceptions at the start of therapy services.

10.4. Family/Employer: We will NEVER contact your family members, employer, or any third party about your participation in our services without your explicit written permission.

11. YOUR RIGHTS

You have the following rights regarding your personal data:

11.1. Right to Access: Request a copy of all personal data we hold about you.

11.2. Right to Rectification: Request correction of inaccurate or incomplete data.

11.3. Right to Erasure: Request deletion of your data when it is no longer necessary, or if you withdraw consent. (Note: Therapy records may be retained for 7 years per professional and legal requirements.)

11.4. Right to Restrict Processing: Request that we limit processing in certain circumstances (e.g., while verifying accuracy).

11.5. Right to Object: Object to processing based on legitimate interests, or opt out of marketing communications.

11.6. Right to Data Portability: Receive your data in a structured, machine-readable format.

11.7. Right to Withdraw Consent: Withdraw previously given consent at any time (does not affect lawfulness of processing before withdrawal).

11.8. Right to Lodge a Complaint: File a complaint with relevant Indian data protection authorities if you believe your rights have been violated.

12. HOW TO EXERCISE YOUR RIGHTS

To exercise any of the above rights, contact us at:

Email: privacy@mentalhealthfoundationindia.org
Phone: +91 99712 94716
Address: Performia Consultants Private Limited, Gurugram, Haryana, 122017, India

Your request should:

• Clearly state which right you wish to exercise
• Provide sufficient information to verify your identity
• Include your contact details for response

We will respond within 30 days. For therapy record requests, allow up to 45 days due to clinical review requirements.

13. MARKETING COMMUNICATIONS

13.1. You can opt out of marketing emails by clicking the “unsubscribe” link in any email.

13.2. You can opt out of SMS/WhatsApp marketing by replying “STOP” or contacting us directly.

13.3. Even after opting out, we may still send you transactional messages (e.g., appointment confirmations, payment receipts).

14. CHILDREN’S PRIVACY

14.1. Our services are intended for individuals aged 13 and above.

14.2. For users aged 13-17, we require parental/guardian consent before collecting personal data or providing services.

14.3. We do not knowingly collect data from children under 13. If we discover such data has been collected, we will delete it promptly.

15. CONTACT US

For any questions about this Privacy Policy or our data practices:

Mental Health Foundation of India
c/o Performia Consultants Private Limited
Gurugram, Haryana, 122017, India

Email: privacy@mentalhealthfoundationindia.org
Phone: +91 99712 94716

Mental Health Foundation of India
Empowering Indians to Prioritize Mental Health
No Judgment. Complete Confidentiality. Affordable Care.

© 2026 Performia Consultants Private Limited. All Rights Reserved.